l444's Privacy Policy

Introduction and Scope

l444 (referred to as "we", "the platform", or "l444") places the highest importance on the privacy of its users. This Privacy Policy ("Policy") explains what information we collect from you while you use our website and related services ("Services"), how we use that information, and how securely we keep it.

This Policy applies to all individuals who use l444's services — both registered members and unregistered visitors. By accessing or using the platform, you are considered to have accepted the terms of this Policy. To learn about the general rules for using our services, please read the Terms and Conditions.

Types of Information Collected

l444 collects two types of information — information provided directly by you (personal information) and information collected automatically (technical information).

2.1 Personally Identifiable Information

The following information is collected during account registration and verification:

• Full name (as per National ID card or passport)
• Date of birth (for age verification)
• Email address
• Mobile number
• Current address
• National ID card or passport number (where applicable)

2.2 Financial and Transaction Information

The following information is recorded during deposit and withdrawal processes:

• Payment method name (bKash, Nagad, Rocket, Upay, or bank transfer)
• Mobile banking number or bank account details
• Transaction amount and time
• Transaction reference number

2.3 Gaming Activity Information

• Bet history and win/loss records
• Bonus received and wagering history
• Preferred game categories
• Time spent on the account

How Information is Collected

3.1 Information Provided Directly

When you open an account on l444, update your profile, make a deposit or withdrawal, or contact the support team via live chat or email — you are providing information to us directly.

3.2 Automatic Collection of Information

While you browse the platform, certain information is collected automatically, such as your device's IP address, browser type and version, operating system, and the time and sequence of page visits. This information is collected through cookies and similar technologies (see Section 7 for details).

3.3 Information Received from Third Parties

For identity verification or payment processing purposes, limited information may be received from third-party service providers. This information is used solely for verification and security purposes.

Purpose of Using Information

l444 uses the information collected only for the following lawful purposes:

4.1 Providing and Operating Services

• Completing account registration and verification
• Processing deposits and withdrawals
• Determining eligibility for bonuses and promotions
• Determining VIP tier and cashback benefits

4.2 Security and Fraud Prevention

• Preventing multiple accounts
• Detecting unauthorized transactions
• Conducting anti-money laundering verification
• Maintaining the technical security of the platform

4.3 Customer Support

Our 24/7 live chat and email support team uses the necessary account information to resolve your issues. Records of conversations may be used to improve service quality.

4.4 Personalized Experience

By analyzing your gaming preferences and activity, we may suggest relevant games and offers for you. This is never done with the intention of encouraging you to spend more.

Data Storage and Security

5.1 Retention Period

l444 retains user information for as long as their account is active. Even after an account is closed, certain information may be kept for a defined period due to legal and regulatory obligations. Financial transaction records generally need to be retained for a longer period.

5.2 Technical Security Measures

l444 uses the following technologies to keep your information safe:

• SSL Encryption: All data transfers take place through SSL-encrypted connections
• Data Encryption: Sensitive information is encrypted when stored
• Access Controls: Only authorized staff can access user information
• Security Monitoring: Round-the-clock system monitoring is in place
• Two-Factor Verification (OTP): OTP verification during login and transactions

5.3 Security Breaches

If a security breach occurs and there is a risk of your information being compromised, l444 will notify the affected users as quickly as possible and take the necessary precautionary steps.

Sharing Information with Third Parties

l444 never sells user personal information or transfers it to third parties for commercial purposes. However, information may be shared in the following limited circumstances:

6.1 Service Provider Partners

Selected third parties are engaged for payment processing (bKash, Nagad, Rocket, Upay, and bank transfer services), identity verification, and managing technical infrastructure. These partners receive only the information necessary to carry out their specific tasks and are required to comply with our privacy policy.

6.2 Legal Obligations

Information may be provided to relevant authorities to comply with applicable laws in Bangladesh and court orders. Information may also be provided to assist in fraud investigations.

6.3 International Data Transfers

In some cases, information may be stored or processed on servers outside Bangladesh. In such cases, we ensure that the standard of data protection does not decrease in any way and that it remains consistent with the laws of the relevant country.

Cookies and Tracking Technologies

The l444 website uses cookies and similar technologies that help improve your browsing experience.

7.1 Types of Cookies

• Essential Cookies: Required to maintain login sessions and for security. Disabling these will prevent the service from working properly.
• Functional Cookies: Remember your language preference, layout settings, and other personalized settings.
• Analytics Cookies: Used to understand visit patterns across site pages and to improve the user experience.

7.2 Cookie Controls

You can delete cookies or stop accepting new cookies at any time from your browser settings. Please note that disabling essential cookies may cause login and payment functions to not work properly.

User Rights

Every user of the l444 platform holds the following rights regarding their personal information:

8.1 Right to Access Information

You may ask at any time what information l444 holds about you. A response to this request will be provided within a reasonable time.

8.2 Right to Correct Information

If your profile contains any incorrect or outdated information, you may request that it be corrected. Incorrect information will be updated promptly.

8.3 Right to Delete Information

In certain circumstances, you may request that your information be deleted. However, some information may need to be retained due to legal obligations, ongoing investigations, or dispute resolution.

8.4 Right to Restrict Processing

You may object to your information being used for a specific purpose, such as opting out of receiving marketing communications. Upon receiving such a request, l444 will take the necessary steps to action it.

Protection of Minors

All services of l444 are intended only for individuals aged 21 or above. We do not knowingly collect any personal information from anyone under the age of 21.

Age is verified at the time of registration. If it becomes known at any point that a user is under 21, the relevant account will be closed immediately and the collected information will be deleted.

If you believe that a minor is using the l444 platform, please notify our support team immediately.

Changes to the Policy

l444 may update this privacy policy from time to time. Reasons for changes may include:

• Addition of new services or technologies
• Legal or regulatory changes
• Improvements to security measures
• Clarifications based on user feedback

Registered users will be notified by email or platform notification if any significant changes are made. Continued use of the platform after any changes will be considered acceptance of the new policy.

Each version will include a "Last Updated" date. You can visit our about page for detailed information about l444.

Contact

If you have any questions, comments, or complaints about this privacy policy, please contact us:

11.1 Customer Support

• Live Chat: Available directly on the platform 24/7
• Email: [email protected]
• Language: Support is available in both Bengali and English

11.2 Privacy Complaints

For any specific complaint related to data protection or privacy, send an email with the subject line "Privacy Complaint". Our team will respond as soon as possible.